SMA Conciliation
To resolve an issue with your audiovisual services provider, if, within 30 days of filing your complaint, you have not received a response or if you have received an unsatisfactory response, you can initiate a conciliation procedure, which will take place through an exchange of messages between the parties and the Authority's conciliator. All you have to do is click "New conciliation", select the service for which you experienced an issue (select PayTV whether it is a service requiring a decoder or a streaming service) and select 1 or more issues/disruptions from those listed. Remember that you cannot start the procedure if you have already attempted conciliation for the same issues/disruptions.
